You don’t want to make a church-going secretary mad, at least not Bristow, Virginia Mona Shaw. Shaw, who was 75 at the time, and her husband, Don, had an appointment for a Comcast technician to install the all-in-one phone, internet and cable service. When the technician came two days late, he left without finishing and then two days later all their service was cut. They went to the local office and waited and waited for hours before being told the manager had left for the day. She returned with a hammer and vented her frustration by attacking the office computer. She was fined $350 and barred from all Comcast offices for a year. She says, “A few have called me a hero but most say I’m just an old lady who got mad. I had a hissy fit.” Count me among the latter. You never win hearts by losing your head. This is Just A Minute.